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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kyla Williams

July 24, 2024

5  out of  5
rating by Kyla Williams
"I came to Kawana a couple years ago seeking financial guidance upon my retirement. She never steered me wrong and was very honest and up front about my money. Although it took some time to complete my rollover (due to no action on our part), she worked hard in making sure my documentation was accurate and that I understood the entire process. Furthermore, Kawana spent hours with me and other representatives, asking the right questions to help me understand this process. I have complete trust and confidence in Kawana as my financial agent. There is no doubt in my mind that when I am ready to “cash” in my investments I will be ready on all levels!!"
We responded:
"Thank you for sharing your experience. We're thrilled that our office provided honest and upfront guidance upon your retirement. Your support means a lot to us. Thank you again for your feedback. We look forward to continuing to provide you with excellent service as you move forward with your investments. -Kawana"
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Luenora Curtis

July 3, 2024

5  out of  5
rating by Luenora Curtis
"I'm so thankful for my new Agent and her team members. I moved here from Florida and they have really made me welcome. I love the service and the personal touch."
We responded:
"Thank you for sharing your experience. We're thrilled to hear that you feel welcomed by your new agent and her team members after moving from Florida. It's wonderful to know that you love the service and the personal touch. Thank you for sharing your experience with us! -Kawana "
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Lorine Moss

July 3, 2024

5  out of  5
rating by Lorine Moss
"The team is very helpful in giving information on the proper quotes for my needs thank you Mrs smith"
We responded:
"Hey Lorine! Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that our team was able to provide you with the information you needed and that you had a positive experience with us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help! - Kawana"
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Barbie G

June 27, 2024

5  out of  5
rating by Barbie G
"I appreciate the fantastic service I get from Kawana & her staff. I knew the day I stepped into her beautifully decorated office that I was in the right place."
We responded:
"Hey Barbie! Thank you so much for your wonderful review! We're delighted to hear that you appreciate the service provided by our team. Your kind words about our office decor and your positive experience truly make our day. We're committed to providing excellent service and are thrilled to know you felt welcomed and well taken care of. If there's ever anything more we can do for you, please don't hesitate to reach out. - Kawana"
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Simone Sheffield

June 21, 2024

5  out of  5
rating by Simone Sheffield
"I love these ladies (Kawana, Bridget and Karen), they have always been warm and welcoming from my first phone call many years ago to now. If you're looking for an insurance agent these ladies are the best!!"
We responded:
"Thank you for sharing your wonderful experience with Bridget, Karen and the rest of the office. We're thrilled to hear that they have always been warm and welcoming, from your first phone call many years ago to now. Your kind words mean a lot to us. Thank you again for your recommendation. We look forward to continuing to provide you with excellent service! -Kawana"
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Travis Lechman

June 5, 2024

5  out of  5
rating by Travis Lechman
"I have had the privilege of working with Bridget and the encounter surpassed expectations. She addressed my concerns and provided clear explanations regarding my coverage options. I highly recommend her to anyone seeking insurance services! Thank you for your assistance Bridget!"
We responded:
"Thank you for your wonderful feedback! We're thrilled to hear that your experience with Bridget surpassed expectations. She addressed your concerns and provided clear explanations about your coverage options. We highly recommend her as well. If you need any further assistance, don't hesitate to reach out. Thanks again for your support in Bridget and our office! -Kawana "
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Victoria Jagosz

June 4, 2024

5  out of  5
rating by Victoria Jagosz
"She is awesome and she breaks it down so you can understand. I love state farm insurance. The employees are so nice."
We responded:
"Thank you for sharing your positive experience. We're thrilled to hear that you find our team awesome and that they explain things in an easy-to-understand way. It's wonderful to know that you love State Farm Insurance and that our employees have been so nice. Thank you for taking the time to leave a positive review! -Kawana"
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Maya Perry

May 22, 2024

5  out of  5
rating by Maya Perry
"Kawanna is a great agent to work with. She takes the time to explain every detail of your policy. And gives you both the pros and the cons."
We responded:
"Thank you for sharing your positive experience with our office. It's wonderful to hear that we take the time to explain every detail of your plan and provide a balanced view of both the pros and cons. Dedication to clear communication and thorough service is truly appreciated. Thank you again for your kind words. We look forward to continuing to serve you with the same level of excellence -Kawana "
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Brian Thompson

May 21, 2024

5  out of  5
rating by Brian Thompson
"Kawana and Bridget are the nicest people you’ll ever meet. They are always helpful and always try to get me the best deal. Been with them for over 25 years."
We responded:
"Thank you for sharing your experience with Bridget. It's fantastic to hear that we have been consistently helpful and have worked to get you the right deal for you. Being with us for over 25 years is a testament to the great service they provide, and we're grateful for your loyalty. Thank you again for your kind words. We look forward to continuing to serve you with the same level of excellence! -Kawana "
Profile photo of Mitchell Williams

Mitchell Williams

May 21, 2024

5  out of  5
rating by Mitchell Williams
"Kawana Smith is the best insurance person you’ll ever meet. She takes care of all my insurance needs. She is the best I’ve been with her for almost 20 years."
We responded:
"Thank you for sharing your wonderful experience with us; we greatly appreciate the kind words. It's fantastic to hear that we have been taking care of all your insurance needs for almost 20 years. Your kind words and long-term support mean a great deal to us. Thank you again for your loyalty, we look forward to continuing to provide you with excellent service! -Kawana "
Profile photo of Genine Williams

Genine Williams

May 21, 2024

5  out of  5
rating by Genine Williams
"I have been with Kawana Smith about 16 years never disappoints love going to visit. She takes care of everything we need. She is Top Notch Top shelf when it comes to insurance the best I’ve ever had."
We responded:
"Thank you for sharing your long-term experience with us! We're delighted to hear that we have been consistently taking care of your needs for the past 16 years. Your kind words about her top-notch service and the enjoyment you get from visiting mean a lot to us. Thank you again for your loyalty and support. We look forward to continuing to provide you with excellent service! -Kawana"
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Jazmin Warlix

May 16, 2024

5  out of  5
rating by Jazmin Warlix
"I visit this location often and they always treat me like family nice and so welcoming. I am one of the mail carriers that deliver. I just can't wait to see how she treat me as a customer. If you don't have a policy here u should"
We responded:
"Thank you for sharing such heartwarming feedback about your visits to our location. It's wonderful to hear that you feel treated like family and welcomed each time you deliver. We strive to make everyone feel at home, whether they're delivering mail or walking in as a customer. Thank you again for your kind comments and for considering us for your own insurance needs. We can't wait to welcome you not just as a mail carrier but as a valued customer! -Kawana "
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shamar clemons

May 9, 2024

5  out of  5
rating by shamar clemons
"Great service very helpful and informative Thank you Miss Smith from the Clemons family"
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Lawrence Smith

May 4, 2024

5  out of  5
rating by Lawrence Smith
"The office was clean and pleasant to visit. Her team members were very helpful and the agent was GREAT!!!!!"
We responded:
""Thank you for your positive feedback about your visit to our office! We're thrilled to hear that you found our office environment clean and pleasant and that our team members were very helpful. It's wonderful to know that your experience with our agent was great as well. We strive to make every visit comfortable and every interaction positive. We appreciate your comments and look forward to continuing to provide you with excellent service. - Kawana""
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Pete Tsilimingras

April 29, 2024

5  out of  5
rating by Pete Tsilimingras
"A+++++ service! Can’t ask for better, great to deal with and prompted service!!!"
We responded:
"Thank you for your enthusiastic review and the A+++++ rating! We're thrilled to hear that you found our service excellent and our team great to deal with. Providing prompt and high-quality service is our priority at State Farm, and we're glad we've met your expectations. Your positive feedback is greatly appreciated, and we look forward to continuing to offer you the best possible service. -Kawana"
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Nikki Hamm

April 26, 2024

5  out of  5
rating by Nikki Hamm
"Kawana is the best at her craft ! She’s knowledgeable and great to work with she’s a true blessing!"
We responded:
"Thank you, Nikki, for your wonderful review! We're thrilled to hear that you had such a positive experience. Providing knowledgeable and excellent service to our customers is our top priority. We're grateful for your kind words and for choosing us to assist you. If you ever need anything else, please don't hesitate to reach out. We appreciate your trust and support! - Kawana"
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# Niasocold

April 26, 2024

5  out of  5
rating by # Niasocold
"Very knowledgeable and helpful!"
We responded:
"Thank you so much for your kind words! We strive to provide the best service and guidance to all our customers. If you ever need anything else, don't hesitate to reach out. We appreciate your support! - Kawana"
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Diane Grenn

April 24, 2024

5  out of  5
rating by Diane Grenn
"Extremely interactive and supportive Very knowledgeable of insurance products and helping with decisions on which is best suited to an individual. Easy to contact and doesn't blow her insured's off"
We responded:
"Thank you for taking the time to share your feedback! We're delighted to hear that you found our service interactive, supportive, and informative. It is important to make sure our neighbors understand their insurance options and find great coverage for their individual needs .We appreciate your trust in us and look forward to continuing to provide you with accessible and reliable service. -Kawana "
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Fatenna Greenaa

April 21, 2024

5  out of  5
rating by Fatenna Greenaa
"Bridget Coats was the agent who helped me she was awesome very helpful and informative"
We responded:
"Thank you for sharing your experience with Bridget Coats! We're delighted to hear that she was awesome, helpful, and informative. We strive to make sure every neighbor receives thorough and supportive service, and it sounds like Bridget exemplified these qualities perfectly. We appreciate your feedback and are glad she could assist you effectively. We look forward to continuing to provide you with excellent service. -Kawana"
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Bonnie Hoeft

April 17, 2024

5  out of  5
rating by Bonnie Hoeft
"I've never received such care from a insurance company! The office is very warm and friendly.I tell people all the time to give them a call."
We responded:
" Thank you for sharing your wonderful experience with our office! We're delighted to hear that you've felt well-cared-for and welcomed by our warm and friendly team. We aim to create an environment where customers feel supported and valued. Your recommendation means a lot to us, and we're grateful for your enthusiasm in spreading the word. Thank you for choosing us and for telling others about our service. We look forward to continuing to provide you with exceptional care. -Kawana "
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Owen Rode

April 12, 2024

5  out of  5
rating by Owen Rode
"This agency is by far the best that I have dealt with. These three Ladies are always very friendly and is always ready to Listen and always provide solutions. I would like to give this agency more than the five stars !!! Kawana Smith goes beyond making you feel like a customer she makes you feel like family and shows that she cares!"
We responded:
""Thank you for your glowing review of our office and for highlighting the exceptional service. We're thrilled to hear that you consider us the best you've dealt with and that our team's friendly demeanor, attentiveness, and problem-solving skills stand out. Having the ability to make you feel like family and genuinely care about your needs is exactly what we strive for at State Farm. We appreciate your desire to give more than five stars and are grateful for your high praise and recommendation. Thank you for trusting us with your insurance needs; we look forward to continuing to serve you with the same warmth and professionalism. -Kawana""
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Antonio C. Andrews

April 5, 2024

1  out of  5
rating by Antonio C. Andrews
"I called and asked for a duplicate copy of my policy. They were rude and directed me to call a different number to get what I needed. I was told it was the agents responsibility to get me the information. #terrible Service"
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Ka tie

March 29, 2024

5  out of  5
rating by Ka tie
"very informative friendly staff"
We responded:
"We appreciate you as our customer and we make it a priority to educate our customers. Thank you so much for being our valued customer. "
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Jeff Griffiths

March 2, 2024

5  out of  5
rating by Jeff Griffiths
"Bridget Coats is an awesome agent. She helped me get the life insurance that was perfect for my situation. Thanks for going the extra mile!"
We responded:
"Thank you for your positive review! We're glad Bridget Coats was able to help you find the perfect life insurance. We appreciate your feedback and will pass on your kind words to Bridget. If you need assistance in the future, please reach out. Thank you for choosing Kawana D Smith, State Farm Agency."
Profile photo of Henry Andrews

Henry Andrews

February 14, 2024

5  out of  5
rating by Henry Andrews
"The Kawana Smith agency is probably the best that I’ve dealt with ever when it comes to Insurance. She has one employee that is the absolute best when it comes to customer service. Sometimes I have no idea what I would do if I couldn’t call Kawana’s office and speak to Bridgette Coates kudos to you Bridgette for all you do and all you have done. Keep up the good work. Thank you. ‘"
We responded:
"Thank you so much for your great review we look forward to assisting you and we value you as our customer. Kawana Smith, State Farm Insurance"